*AI Translated
Pan Pacific International Holdings (hereafter, "PPIH"), the operator of Don Quijote in Japan, will waive the handling fee for refund applications as part of efforts to create an environment where inbound foreign travelers can use the new tax-free system with peace of mind, in line with the transition to the new "refund method" tax-free system starting November 1, 2026*.
From November 1, 2026, Japan’s tax-free system will change from the "tax exemption at the time of purchase" to the "refund method." Previously, purchases could be made at tax-free prices in stores, but under the new system, payment will be made at the tax-included price at the time of purchase, and after receiving confirmation from customs at departure, the equivalent amount of consumption tax will be refunded.
PPIH Group stores, including Don Quijote, are highly popular among inbound travelers for their convenience of offering a wide range of products in one stop, late-night business hours, and store designs and displays that are fun to explore. In the fiscal year ending June 2026, tax-free sales reached a record high of 228.6 billion yen.
Going forward, under the slogan "SHOP SMART, SAVE MORE," PPIH aims to further enhance the environment so that inbound travelers can use the tax-free system with peace of mind.
PPIH Group has always provided tax-free services without requiring customers to pay any handling fees. Even under the new refund method, where handling fees may be charged for refund applications in some cases, PPIH Group will continue this policy and provide an environment where customers can apply for consumption tax refunds without any burden*.
In addition, the transition to the refund method is expected to shorten the time required for tax-free procedures compared to the previous system. This is expected to reduce waiting times at the register, and PPIH Group plans to use the time saved through more efficient operations to strengthen multilingual shopping support and other services. The company will continue to promote store environments that offer inbound travelers an even more comfortable and satisfying shopping experience.
PPIH Group commented, "We will continue to strive to be the store of choice for inbound travelers by responding appropriately to system changes and improving our services."
*A handling fee set by the refund operator will be charged only when receiving cash at the airport. Service details and conditions for free handling fees are subject to change or termination without notice.
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