Have You Met the Delivery Robot of Shinagawa Prince Hotel in Tokyo?

In 2017, Shinagawa Prince Hotel N Tower adopted the delivery robot “Relay”. With adorable motion and sounds, the robot delivers towels, toothbrushes or any other amenities to the guest room upon request.

The Smart "Relay"

With the help of sensors and cameras, it can avoid people and obstacles when moving around. And with the help of wireless communication, it can ride the elevator without any help!

Relay, the 92cm Tall Cute-Sized Delivery Robot

There is a storage space of 26 cm × 22 cm x 37 cm and weight 4.5 kg. The lid will be opened automatically when needed.

So, how does Relay act?

  1. Staff in the lobby puts the parcel into the storage space in Relay.
  2. Relay departs from lobby, heads to the room by itself (using the elevator!).
  3. Relay moves while avoiding obstacles and people.
  4. Relay calls the phone in the room to notify the arrival of the parcel. The guest will take out the parcel.
  5. Relays will return to the lobby and standby for the next mission while charges itself.

Let’s take a look at some of the movement of this cute little robot!

Video① Moving from the charging spot to the front desk

Video② The hotel staff puts the requested item into Relay. It moves toward the elevator.

Video③ Relay communicates with the elevator via wireless communication and get on the elevator by itself. the elevator. It "calls" the elevator by wireless communication and gets in the elevator by itself.

Video④ Upon arrival at the customer's floor, it moves through the corridor to the guest room. Relay rings the telephone in the guest's room.

When the guest opens the door the lid opens automatically. The lid will be closed after the baggage has been taken. Relay then ask the guest to evaluate its service. If the service is rated with the best score, Relay will express happiness by shaking its body left and right with a lovely sound.

What did you think? Do you want to see Relay? Come to Shinagawa Prince Hotel N Tower for your next stay in Tokyo!